FAQs

Below are some frequently asked questions. If you don't find your answer, please contact us.

Ordering

• What ways can I place an order?
• What forms of payment do you accept?
• How do I place a tax-exempt order?
• Are your "WHOLESALE" products available for anyone to purchase?

Gift Wrapping

• Do you offer gift wrapping services?

Shipping/Delivery

• Where do you ship?
• Which carriers do you use to ship?
• How much is the shipping charge?
• How soon will my order ship?

Returns/Cancellations

• What is your order change or cancellation policy?
• What is your return policy?

Wish Lists

• How do I start my online Wish List?
• How do I share my Wish Lists with family and friends?

Account Information

• How do I update my account information?

Company Information

• Where are you located?
• What are your hours?

Didn't find the answer to your question here? Ask us!

All terms and conditions subject to change. Prices subject to change.

What ways can I place an order? To help expedite processing, all orders must be placed online via our website. If you have questions, contact us.

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What forms of payment do you accept? We accept Visa, Mastercard, Discover, American Express, and PayPal.

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How do I place a tax-exempt order? Contact us for tax-exempt orders or to set up a tax-exempt account. Tax-exempt documentation is required for tax-exempt purchases.

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Are your "WHOLESALE" products available for anyone to purchase? Yes, anyone can order our items labeled as "Wholesale" including individuals, small businesses, retailers, corporations, non-profit organizations, teachers, and churches. Contact us if you have questions.

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Do you offer gift wrapping services? Yes. At checkout, click the "Add GIFT WRAPPING service - View Options" link shown under each applicable item in your cart. Select your gift wrapping option from the menu. Preview option by clicking on “Preview your Gift Wrapping selection” link. Enter optional FREE gift message. The service fee will be added to your cart. Item prices will be hidden on packing list.

Due to gift box size limitations, some products may not qualify for gift wrapping or will require alternative gift wrapping options. If this is the case, we will contact you prior to shipment for approval. Only one shipping address per order for gift wrapping service fee. For multiple gift addresses/recipients, place a separate order for each shipping address/recipient.

For additional information, visit our Gift Wrapping Services page.

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Where do you ship? We ship to most addresses in the 48 contiguous United States.

We ship to the following states:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

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Which carriers do you use to ship? We ship via UPS, FedEx, or USPS.

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How much is the shipping charge? Shipping charges are calculated during checkout prior to payment and are based on shipping method selected. Visit our Shipping Charges page for additional information and to estimate shipping charges.

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How soon will my order ship? Made-to-order products ship in about 3 to 5 business days. Some items such as special order products will take longer. You will be contacted should additional time be required. All other products ship in about 1 to 5 business days depending on availability.

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What is your order change or cancellation policy? Made-to-order products cannot be changed or cancelled as they immediately go into production. For all other products, if an order can be changed or stopped before it is processed, there will be no change or cancellation fee. If the order has been processed, the return policy will take effect. View complete return policy

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What is your return policy? View our return policy page here.

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How do I start my online Wish List? To start your new Wish List, you must log in to your account. Click here for complete instructions. If you have any questions, please contact us.

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How do I share my Wish Lists with family and friends? To share your Wish Lists with others, click here and scroll down to "Share your Wish List" for complete instructions. If you have any questions, please contact us.

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How do I update my account information? To update your account information, click here to update your account online. If you have any questions, please contact us.

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Where are you located? Our company is located in Houston, Texas. We do not have a retail location. We ship to most locations in the U.S.

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What are your hours? Monday - Friday, 8am - 5pm CT

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All terms and conditions subject to change. Prices subject to change.